Michigan Governor Issues Stay Home Stay Safe Order

Lansing, MI - Today, Governor Whitmer issued a “Stay Home, Stay Safe” executive order. EO 2020 –21 directs Michigan residents to remain at home or in their place of residence to the maximum extent feasible effective March 24, 2020 at 12:01 am through April 13, 2020 at 11:59 pm.

Read EO 2020 –21 for more information.

  • The Michigan Public Service Commission’s (MPSC) building in Lansing and remote satellite offices are closed.  MPSC’s operations will continue with employees teleworking. 
  • Customers are encouraged to submit inquiries or complaints related to energy or telecommunications service at https://mpsc.force.com/complaints/complaintform. If this is not feasible, a detailed voice mail that includes account holder information such as name, address, phone number, email address and a brief summary of the issue can be left at 1-800-292-9555 and MPSC staff will follow up throughout the day during normal business hours. 
  • The MPSC can continue to accept and process filings through its e-dockets system, and plans to hold future Commission meetings via teleconference with opportunities for the public to participate remotely until further notice. 
  • As the MPSC continues to evaluate regulatory and operational priorities amidst the COVID-19 emergency, upcoming stakeholder workshops or meetings may change. For specific updates, please sign up for e-mail list servs on topics of interest at individual workgroup webpages, including MI Power Grid – michigan.gov/MIPowerGrid, or check the michigan.gov/MPSC website. 
  • The MPSC is supporting the safety and reliability of energy and telecommunications as well as vital customer protections during this crisis. Critical infrastructure industries, including but not limited to telecommunications and energy, have exceptions to the shelter-in-place requirements subject to the conditions outlined in the order.  The MPSC’s emergency response team continues to coordinate with the State Emergency Operations Center, commissioners, staff, energy and telecommunications providers, and stakeholders to identify, prioritize, troubleshoot, and escalate issues for resolution to ensure continuity of energy and telecommunications services.  

Thank you for your patience and understanding as the MPSC responds to this crisis and helps keep Michiganders safe.